Privacy Policy

Last updated: January 2026

Hoots Plumbing Inc. (“we,” “us,” or “our”) operates this website (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website, submit a form, request service, make a payment, or interact with our advertising.

1) Information We Collect

Information you provide

We may collect personal information you voluntarily provide, such as:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details you include in messages or forms
  • Payment-related information (processed by third-party providers)

Information collected automatically

When you visit our Website, we may automatically collect:

  • IP address
  • Browser and device information
  • Pages viewed and actions taken on the site
  • Approximate location (derived from IP)
  • Referring website or ad source

2) How We Use Your Information

We use information to:

  • Respond to inquiries and service requests
  • Schedule and provide plumbing services
  • Send appointment confirmations, reminders, and service updates
  • Process invoices and payments
  • Improve our Website and customer experience
  • Measure and improve marketing and advertising performance

We do not sell your personal information.

3) Housecall Pro (Customer Management, Scheduling, Payments & Messaging)

We use Housecall Pro to help manage customer requests, scheduling, invoices, payments, and communications. Information you submit (such as your name, contact details, address, and service request details) may be stored and processed through Housecall Pro so we can provide services and communicate with you.

Housecall Pro may send customer notifications (including email and SMS) on our behalf. Housecall Pro also supports opt-out controls for SMS (for example, replying STOP to unsubscribe).

4) Payments

If you pay online (including via invoice links or other online payment options), payments are processed securely by third-party payment processors (including processors used through Housecall Pro). We do not store your full credit/debit card number on our Website.

5) Cookies, Pixels & Tracking Technologies

We use cookies and similar technologies (such as pixels) to help the Website function, understand usage, and support advertising. These tools may collect information such as your device ID, browser, pages visited, and interactions.

You can control cookies through your browser settings. Disabling cookies may affect site functionality or ad relevance.

6) Google & Meta (Facebook/Instagram) Advertising

We use third-party advertising services, including Google and Meta (Facebook/Instagram), that may use cookies/pixels to:

  • Show ads to people who previously visited our Website (remarketing)
  • Measure ad performance (conversions, clicks, calls, form submissions)
  • Improve targeting and ad relevance

You can manage ad personalization through your Google and Meta ad settings.

7) Text Messages (SMS)

If you provide your phone number, we may contact you by text message for service-related purposes such as appointment confirmations, reminders, “on the way” notifications, estimates, invoices, and other job updates. These messages may be sent using Housecall Pro.

  • Message and data rates may apply.
  • Message frequency varies.
  • Reply STOP to opt out at any time.
  • Reply HELP for help (where supported).
  • Consent is not a condition of purchase.

8) When We Share Information

We may share information only as needed to:

  • Provide services (e.g., scheduling, invoicing, communications, customer support tools)
  • Process payments
  • Operate and secure our Website
  • Comply with legal obligations
  • Protect our rights, safety, and property

We do not share personal information with third parties for their own marketing.

9) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

10) Your Privacy Rights

Depending on your state of residence, you may request access to, correction of, or deletion of certain personal information. To make a request, contact us using the information below.

11) Children’s Privacy

This Website is not intended for children under 13, and we do not knowingly collect personal information from children.

12) Third-Party Links

Our Website may link to third-party sites. We are not responsible for their content or privacy practices.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14) Contact Us

Hoots Plumbing Inc.
Email: info@hootsplumbinginc.com